Homedics sells its products with the intent that they are free of defects in manufacture and workmanship for a period of one year from the date of original purchase, or the date of delivery, whichever is later, except as noted below. Homedics warrants that its products will be free of defects in material and workmanship under normal use and service. This warranty extends only to consumers and does not extend to Retailers.

IMPORTANT: To ensure the most efficient processing of your warranty claim and to stay informed about product updates and new offerings, please register your product within 10 days of purchase at www.Homedics.com/product-registration. Registration is quick, easy, and offers benefits such as faster warranty service, product update notifications, and special promotional offers.

Purchase must have been made from an Authorized Retailer (or their web site) or an Authorized Reseller. Authorized Resellers are Amazon.com, Walmart.com and ebay.com, but only if they say “Shipped and/or Sold by Homedics.” PRODUCTS PURCHASED FROM ANY OTHER ONLINE SELLERS WILL VOID THE WARRANTY. A copy of a sales or gift receipt is required for all warranty claims. This warranty is valid only for the original purchaser or gift recipient from the date of original purchase, or the date of delivery, whichever is later, and is not transferable.

To obtain warranty service on your Homedics product, contact a consumer relations representative by email at cservice@Homedics.com or by phone at 1.800.466.3342 (USA) or 1.888.225.7378 (Canada). Please have the product model number available and be prepared to describe the nature of the problem. Our consumer relations representatives are available Monday-Friday 8:30am-7:00pm EST (USA) or 8:30am-5:00pm EST (Canada). Do not send any products to Homedics without contacting us first and obtaining a Return Authorization number. Homedics will, at its sole discretion, repair, replace, or provide a credit for any product that proves to be defective in materials or workmanship during the warranty period. If a replacement product is provided, it will be of equal or greater value and functionality. Replacement may be with a new or refurbished product or components. If the product is no longer available, a product of equal or greater value may be substituted. Any product or part that is replaced becomes the property of Homedics. The warranty period for any replacement product continues from the purchase or delivery date of the original product, not from the date of replacement.

This warranty does not cover: Products purchased from unauthorized retailers, resellers or distributors; Damage caused by misuse, abuse, negligence, accidents, or improper maintenance; Use for purposes other than those for which the product was designed or intended; Damage resulting from improper or unreasonable use or maintenance; Failure to follow operating instructions provided with the product; Damage resulting from unauthorized repairs, alterations, or modifications; Cosmetic damage including, but not limited to, scratches, dents, and broken plastic on ports, unless resulting from defects in materials or workmanship; Damage caused by normal wear and tear, including but not limited to, the natural breakdown of colors and materials over extended time and use; Damage from external causes such as fire, flooding, earthquakes, or other acts of nature; Damage from power surges, power failures, or improper electrical supply; Damage to any accessories used in conjunction with a covered product; Products with removed, defaced, or otherwise illegible serial numbers or date codes; Products sold “AS IS”, as “refurbished”, or as “reconditioned”; Freight, shipping, or transportation costs for returning the product; Loss of use or any other incidental, consequential, or indirect damages. Any software included with the product is provided “AS IS” unless expressly provided for in any enclosed software limited warranty.

THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH RESPECT TO PRODUCTS COVERED BY THIS WARRANTY. HOMEDICS SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS WARRANTY REQUIRE MORE THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. NO REFUNDS WILL BE GIVEN. IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE NOT AVAILABLE, HOMEDICS RESERVES THE RIGHT TO MAKE PRODUCT SUBSTITUTIONS OR PROVIDE A WEB COUPON FOR HOMEDICS’ WEBSITE IN LIEU OF REPAIR OR REPLACEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, HOMEDICS' LIABILITY SHALL NOT BE GREATER THAN THE PURCHASE VALUE OF THE PRODUCT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Some states or countries do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. For consumers who are covered by consumer protection laws or regulations in their country of purchase or residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. This warranty does not exclude, limit or suspend any rights of consumers arising from non-conformity with a sales contract.

Homedics does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the product from a Retailer or remote purchasers, to obligate Homedics in any way beyond the terms set forth herein. This warranty does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical/power supply; loss of power; dropped product; malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of Homedics.

For warranty claims, Homedics will cover the cost of shipping the replacement product for valid claims within the USA. Consumers are responsible for the cost of shipping the product to Homedics.

If you have a dispute, we hope to resolve it as quickly and easily as possible. First discuss your dispute with a consumer relations representative. If the consumer relations representative is unable to resolve your dispute, you agree that either Homedics or you can initiate arbitration as described in this section (the “Arbitration Agreement”). Arbitration means an impartial third party will hear the dispute between Homedics and you and provide a decision. Binding arbitration means the decision of the arbitrator is final and enforceable. A dispute is any unresolved disagreement between Homedics and you. A dispute also includes a disagreement about this Arbitration Agreement’s meaning, application, or enforcement. The arbitrator shall decide any dispute under this arbitration agreement. Homedics and you each agree to waive the right to a jury trial or a trial in front of a judge in a public court. This Arbitration Agreement has only one exception regarding the disputes that are arbitrable: Either Homedics or you may still take any dispute to small claims court. This Arbitration Agreement is governed by the Federal Arbitration Act. The American Arbitration Association will administer each arbitration and the selection of arbitrations will be according to applicable AAA rules. The arbitration will be held in the state of your residence. Neither Homedics nor you will be entitled to join or consolidate disputes by or against others as a representative or member of a class, to obtain relief in any arbitration in the interests of the general public, or to act as a private attorney general (the “Class Action Waiver”). Homedics will cover the cost of arbitration for any non-frivolous claims, but not the claimant’s attorney fees. If any provision related to this arbitration agreement is found to be illegal or unenforceable, then such provision shall be severed from the arbitration agreement, but the rest of the agreement shall remain enforceable and in full effect. Homedics or you each can exercise any lawful rights or use other available remedies to: Preserve or obtain possession of property; Exercise self-help remedies including setoff rights; or obtain injunctive relief (including public injunctive relief), attachment, garnishment, or appointment of a receiver by a court of competent jurisdiction. The substance of any disputes where public injunctive relief is available shall be decided by the arbitrator. Only if the claimant succeeds on its claim permitting the remedy of a public injunction may such claimant request that a court of competent jurisdiction enter an injunction in conformity with the arbitral award. You have the right to opt out of this Arbitration Agreement. If you opt out, neither you nor Homedics can require the other to participate in an arbitration proceeding. To opt out, you must Homedics by email at the address specified below no later than 30 calendar days from the date of the first consumer purchaser's purchase of the product. You must provide: (a) your name and address; (b) the date on which the product was purchased; (c) the product model number; and (d) the serial number found on the product. Opting out of the Arbitration Agreement shall not be construed as a modification of any other terms, including the Class Action Waiver.

For more information regarding our product line in the USA, please visit:  www.Homedics.com.  For Canada, please visit: www.Homedics.ca.

For service in the USA                                                  For service in Canada

Email: cservice@Homedics.com                                 Email: cservice@Homedics.ca

Monday-Friday 8:30am-7:00pm EST                         Monday-Friday 8:30am-5:00pm EST

1.800.466.3342                                                              1.888.225.7378